Cancellations will be considered only if the request is made immediately after placing the order.
However, cancellation may not be possible if the order has already been communicated to vendors/merchants and shipping has been initiated.
UMCA ONLINE SERVICES PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables, etc.
However, refunds or replacements can be made if the customer proves that the quality of the delivered product is not satisfactory.
In case of receipt of damaged or defective items, please report it to our Customer Service team on the same day of receipt.
The request will be processed only after verification by the merchant.
If you feel that the product received is not as shown on the website or does not meet your expectations, you must notify our Customer Service team on the same day of receiving the product.
The team will investigate and take appropriate action.
For products with a manufacturer's warranty, customers are advised to directly contact the manufacturer.
For any refunds approved by UMCA ONLINE SERVICES PRIVATE LIMITED, the refund will be processed within 1–2 business days.
We collect information when you register on our website, submit a request, purchase a service, respond to a survey, or fill out a form.
You may be asked to enter your name, email address, phone number, or other details.
You may also visit our website anonymously.
All sensitive/credit information is securely transmitted via Stripe.
After a transaction, your private data (such as credit card details, social security numbers, or financial information) is not stored on our servers.
We do not sell, trade, or transfer your personal information to outside parties.
Trusted third parties who assist in operating our website or providing you services must keep your information confidential.
We may release your information if necessary to comply with the law, enforce our policies, or protect rights, property, or safety.
We comply with COPPA requirements.
We do not knowingly collect information from anyone under 18 years of age.
Our website, products, and services are intended for individuals 18 years or older.
If we decide to update our Privacy Policy, we will post the changes on this page.
Please check this page regularly for updates.
When you register, we process and retain your information as long as your account remains active.
You can delete your account or unsubscribe anytime (subject to laws and regulations).
We never share, sell, or disclose your data for marketing purposes to other companies.